Friday, December 28, 2012

Times Square Takes the Cup

Times Square station earned the Manhattan Postmaster's Cup for Excellence in Retail after posting the biggest increase in revenue over SPLY (Same Period Last Year) and the highest scores in Retail Customer Experience (RCE) in Quarter 4 FY '12.

L to R: Area Mgr. Ron Hart, NY PM Robert Brown, SSAs Jacqueline Goodwin, Debra Caldwell, Winston Campbell, Cheryl Vogel, Che-Kia Batts, Rose Lui, Station Mgr. Anthony Carlo, Supv. Valerie Vahamonde

Manhattan Postmaster Robert Brown and Area Manager Ronald Hart presented the retail staff with the grandiose travelling Cup, and immediately challenged them.
"Not one station has been able to repeat this achievement and hang on to the Cup for longer than one quarter," said Brown. "You have done a phenomenal job at generating revenue by up-selling and keep the lines moving along swiftly. So now let's see if you can do it for two quarters in a row."
"We accept the challenge and will make every effort to repeat our success next quarter," predicted Station Manager Anthony Carlo.
"We have a great staff that works hard as a team," said Supv. Valerie Vahamonde. "Our priority is our customers, but receiving this cup is a very nice accomplishment for the staff."