Customer Connect–– the program that encourages Letter Carriers
to leverage
their relationship with business customers to identify new revenue––is picking
up momentum.
Bronx Postmaster Howard Sample recently paid a visit to Highbridge and
Boulevard stations in the Bronx to congratulate the Letter Carriers for
reaching 100 percent participation in the Customer Connect program. Sample
presented each station with a Certificate of Recognition and treated the employees to a
continental breakfast.
“You are in the front lines every day,” said Sample to the Carriers. “You
are the first to notice if a customer is using another competitor, and you know
if a customer is unhappy with all the surcharges they have to pay. You are the
ones who can not only help your customers, but the Postal Service as well.”
“The Letter Carriers here at Highbridge understand how important the
Customer Connect program is and they bought into it right away,” said
Highbridge Mgr. Joseph Fabris. “In fact Highbridge was the first station in the
District to reach 100 percent participation.”
“The Postal Service is better at mail delivery than our competitors,”
Boulevard Mgr. Carlos Lagares told his staff. “You prove that every day when
you submit a lead card which results in your customer switching to the Postal
Service.”
 |
| BX PM Howard Sample, Area C Mgr. Ivonne Warden, Customer Connect Coord. David Velazquez, and BDS Wilma Rivera present Certificate of Recognition to Highbridge Letter Carriers, staff and Mgr. Joe Fabris |
 |
| BX PM Howard Sample, Area C Mgr. Ivonne Warden, Customer Connect Coord. David Velazquez, and BDS Wilma Rivera present Certificate of Recognition to Boulevard Letter Carriers, staff and Mgr. Carlos Lagares |