How do you get more than 100 percent participation?
Simple. Every station is assessed how many leads their Letter Carriers can submit according to how many routes are in place and how many business customers are on those routes. When a unit's Letter Carriers submit enough leads to meet the target amount, they achieve 100 percent in Customer Connect participation. When Letter Carriers submit more leads than the target number they were assessed, their participation number goes up exponentially.
Thus, Cornell achieved 125 percent in Quarter2 and Throggs Neck scored a whopping 175 percent in Quarter1.
Customer Connect encourages Letter Carriers to leverage their business relationship with customers by identifying new business opportunities and obtaining customer concurrence to meet with a sales representative. To find out more about the Customer Connect program Click HERE
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| Throggs Neck 10465 175 % Customer Connect participation Quarter1 |
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| Cornell 10473 125% Customer Connect participation Quarter2 |