Letter Carrier Vincent Kiernan was presented with a
Certificate of Appreciation and a gift bag of goodies at Village Station for
submitting a Customer Connect lead that resulted in $79,560 in sales of
Priority Mail Services. The presentation, held at the station by Business
Development Specialist (BDS) Wilma Rivera and Branch 36 Customer Connect Coordinator (CCC) David Velasquez, followed a Service Talk that emphasized the value of submitting
Customer Connect leads.
 |
| L to R: Branch 36 CCC David Velasquez, Village Station CCC Natan Sheyer, Letter Carrier Vincent Kiernan, BDS Wilma Rivera |
Kiernan, who has been a Letter Carrier at Village for more
than 20 years, explained how the sale came about.
“Kevin Brynan, the owner of a retail shop on my route was
telling me one day how his business has been doing really well these past few
years, but his profit margin was not increasing because all his money was tied
up in shipping fees. I told him that using the Postal Service might be a better
option than the shipping company he was currently using. He definitely wanted
to learn more,” continued Kiernan, “So I submitted the lead to my Customer
Connect Coordinator Natan Sheyer, who got the ball rolling.”
Business
Solutions Specialist (BSS) Edy Mattia made the initial phone call to Brynan, who subsequently met with Senior BSS Lorriane
Leak. After a thorough analysis of Brynan's shipping needs, Leak suggested a platform of delivery solutions that would minimize the company's mailing expenses. Brynan was sold and promptly switched to Priority Mail Services.
“Vincent did the right thing,” said Sheyer. “More Letter
Carriers need to participate in Customer Connect. It helps their customers’
business and it helps the Postal Service too.”
“Now when I see Kevin on my route, he tells me he is already
seeing the benefits of using The Postal Service over our competitors,” said Kiernan.
“I always look out for potential new customers on my route. It all starts with
the Letter Carriers.”